Five Star Roadside is seeking a detail-oriented and proactive Facilities & Network Operations Manager to ensure that all service locations, facility hours, and coverage data are accurate and fully aligned with technician availability. This role is the backbone of our operational network—making sure motor clubs dispatch calls correctly and efficiently across all markets.
You’ll manage facility configurations, communicate real-time changes to motor clubs, prevent incorrect dispatches, and support expansion into new service areas.
Alternatively, if you meet all the requirements below, please complete the form and email us.
Maintain accurate operating hours for all roadside service facilities
Update motor club partners (Agero, Allstate, Honk, Urgently, etc.) about any changes in coverage
Deactivate/reactivate facilities based on technician availability
Ensure unmanned or inactive facilities don’t receive dispatch calls
Monitor live changes and update facility data in real time
Identify new service facility opportunities based on volume, geography, and demand
Analyze population density, highway corridors, and call volume zones
Prepare expansion proposals
Configure new facilities inside Towbook, motor club portals, and internal systems
Map technicians accurately to eligible facilities
Maintain updated coverage maps
Track facility performance and coverage risks
Report low-tech coverage areas for recruiting support
Act as the primary contact for coverage updates, facility hours, suspensions, and reactivations
Maintain professional relationships with motor club partners
Ensure real-time and accurate communication
Maintain Excel sheets, trackers, and facility dashboards
Track active/inactive facilities and coverage gaps
Provide weekly network performance updates
Identify operational risks and growth opportunities
Operational management or network coordination experience
Strong English communication skills (spoken & written)
Able to work U.S. Central Time (8 AM – 5 PM CST)
Experience with Towbook, motor club portals, CRMs, or dispatch systems preferred
Strong Excel and data-handling skills
Laptop, fast internet, and quiet workspace
A systems-oriented operator who loves structure, logistics, coverage mapping, and keeping live operations running smoothly.
Yes. This is a 100% remote role, but you must have reliable electricity, strong internet, and a quiet, professional workspace.
It’s not required, but experience with Agero, Allstate, Honk, Urgently, or dispatch networks is a big advantage.
You must work 8 AM – 5 PM U.S. Central Time (CST) Monday through Friday.
Towbook, Excel/Google Sheets, Zoho systems, motor club portals, internal dispatch trackers, and communication tools like WhatsApp, Google Voice, and email.
To ensure all Five Star Roadside facilities are configured correctly, active only when covered, and synced with technician availability so dispatches are accurate.
Not exactly. It’s an operations + systems role focused on accuracy, coordination, and clear communication with partners.
No. You’re managing facilities and network setup, not supervising technicians.
Strong attention to detail, fast communication, operational awareness, data accuracy, and the ability to manage live coverage changes in real time.
Yes — occasional calls with motor club representatives may be required to confirm facility hours or coverage changes.
A resume, accurate contact info, and full responses to the questionnaire sections.
Yes, you can work in multiple cities if you’re willing to travel and respond.
1 (800) 497-5860
