At Five Star Roadside, we are committed to delivering world-class roadside assistance services through innovation, responsiveness and the highest standards of customer care. Our operations span across the U.S., and we rely on a dedicated, remote dispatch team to coordinate and execute our service fulfillment. If you’re ready to play a pivotal role in our mission, we want to hear from you.
Please submit your resume and a brief cover letter explaining why you’re the ideal fit for this remote dispatch position. In your message, highlight any relevant experience (even informal) in coordinating services, managing calls or working remotely.
As a Remote Dispatcher, you will be responsible for managing incoming service requests, dispatching technicians, and monitoring job progress. You’ll serve as a vital link between customers, field technicians, and our operations team—working remotely during U.S. Central Time hours to ensure prompt, accurate, and high-priority service resolution.
Receive, review, and categorize incoming roadside assistance requests.
Dispatch qualified technicians promptly, track job status, and follow through to completion.
Communicate effectively with customers and technicians via phone, chat, or SMS to coordinate service.
Maintain accurate job logs, update our CRM or dispatch platform, and ensure all details are documented.
Escalate issues or delays to the operations manager when necessary.
Monitor technician availability, service zones, and response times to optimize assignments.
Work within U.S. Central Time hours to support our U.S. client base.
Uphold our company’s standards for customer satisfaction, speed, and safety.
Communication: Excellent verbal and written English; strong phone etiquette; ability to communicate clearly under pressure.
Technical & Remote Readiness: Reliable computer/laptop, high-speed internet, and ability to work independently.
Organizational & Multitasking Skills: Ability to prioritize quickly, multitask, and stay calm in fast-paced situations.
Experience: Dispatching, call-center coordination, customer service, or logistics experience preferred but not required.
Problem-Solving: Detail-oriented, resourceful, and committed to completing tasks thoroughly.
Team-Player Mindset: Positive, cooperative attitude; ability to work closely with U.S. operations and field technicians.
Fully remote role
Opportunity to work U.S. business hours and gain international operations experience
Strong career growth potential as Five Star Roadside expands
Be part of a mission-driven brand focused on service excellence, reliability, and innovation
This is a full-time position working U.S. Central Time hours.
Yes, as long as you can reliably work during U.S. Central Time business hours.
Responsibilities include receiving service requests, dispatching technicians, monitoring job progress, updating CRM/dispatch platforms, and ensuring high-quality customer service.
Previous experience is a plus, but not required if you have strong communication, organization, and problem-solving skills.
You need a reliable computer/laptop, high-speed internet, and the ability to work independently in a remote environment.
Excellent verbal and written communication, organizational skills, multitasking ability, attention to detail, and a team-player mindset.
Yes. As Five Star Roadside expands, Remote Dispatchers can advance into roles in logistics support, team leadership, or operations management.
Submit your resume and a brief cover letter highlighting your relevant experience and why you’re the ideal candidate for the role.
1 (800) 497-5860
